Комунікативна компетентність медичних і фармацевтичних працівників та ефективність їх праці

Abstract

Communicative competence of medical and pharmaceutical workers is an integral component of professional, as it provides representation of professional knowledge in certain situations of oral or written communication, which, according to various data, takes up more than 60% of working time. The efficiency of their work depends on the ability to communicate in different production conditions, primarily in stressful situations. Therefore, these categories of specialists need to master the rules of deontology, acquire the skills of the culture of professional speech, cultivate caution in handling the word and hone the ability to use it for psychotherapeutic purposes.