Abstract:
Background: As is known, the health and life expectancy of the population depend on many factors: The environmental situation, the quality of air, drinking water, food, as well as the quality of the provision of medical services in health care institutions. Even if the work of a medical institution is perfectly organized, it is still possible to receive a complaint from a patient. Accepting it correctly and navigating the legislation on this issue is almost an art. Conclusion: Analysis of the population's complaints can and should become the basis for reforming the health care system.
